how often does lufthansa lost baggage

Lufthansa recently lost two out of three of our bags between Frankfurt and Rome. I travelled with lufthansa on the 1st of September 2022 to portharcourt in Nigeria from dusseldorf through Frankfurt Airport and my hand luggage was collected from me by fight attendant since then i have not received my and luggage the flight number is LH0075 i have sent a mail to Frankfurt lostandfound but date no response so please advise me on what to do, thanks. Appreciate any insights. That's how long it took for Air Canada (or its designated courier) to deliver our mishandled bags! Extremely not comfortable to live in a new country without person stuff and cloth specially for a baby. My case is closed. 7. International flights are covered by the Warsaw Convention, but the current lost luggage reimbursement is around $1,750 per person. We went to the airport twice, it took us 3 hours each trip, My niece arrived from Frankfurt to Newark New Jersey on July 1st and today is July 6th. No one ever contacted me about delivery. Shame on politicians who are letting this society go down the drain. We were told we could buy clothes and toiletries and submit a claim. We had flown Business Class and were told that our bags had priority. Lufthansa kept saying over the loudspeakers that they would reimburse for hotels but I can't seem to find anyway to get reimbursement on their site. Im an American Airlines Platinum elite flyer. But the stress and increased and unplanned for significant expenses for three days while on vacation should not have happened and we are in the process now of seeking reimbursement from Lufthansa only for our out of pocket expenses arising from the delayed luggagenot our stress. I have sent various emails, filled in the claim in the airport upon arrival and through the mybag.aero tacking page. Air tag is more for yourself than Lufthansa given their customer service cant do anything now due to labor shortage. What you are reading here and seeing on the news is NOT exaggeration. Usually I'm the bag-less guy smiling at all of you mucking around with your bags. We were asked to fill relevant information and the following day 15th September we received emails notifying us that our bags had been found and that they will be delivered to the address we provided ( it was 4 of us) on the 21 st September my family members received their bags, mine up to now I We arrived in Manchester on the 14th of September and our bags were not in the same flight. The flight was delayed at take off and we missed the connection flight in Frankfurt. Horrible fight to follow from Lagos- your bagback- 4kg, your hand luggage 8KG, it cannot cross even with 0.1kg. In this case we didnt end up pursuing either avenue: Our priority was just to get our bags back in our possession as quickly as possible, though I am curious what experiences others have had with this. After many calls and complains today July 7th is still no answer about my luggage. You send Lufthansa an e-mail (customer.relations@lufthansa.com). Lufthansa management MUST take full responsibility! You can easily carry all your essentials with a small soft backpack. At the end we went to pick up our baggage 3 days ago, even if we never received a message that they had arrived, and the funniest thing of all is that in the online status it still reads 'searching'! I understand bags get delayed/lost but its the lack of customer service that has been the most frustrating. 1. Frankfurt Airport is a horrible place. Being a bit details oriented, I've looked into what constitutes carry-on. My luggage was delayed by 4 days on my flight from Boston to Munich in June. Then on arrival, 6 days and no trace of your bags. I wondered the same thing can those of us who have been messed around with lost/delayed baggage complaints. They didnt unload the previous flight (in the reverse direction). So great to inform the client, that they can do everything online and afterwords saying, that it's not true if you want your money https://www.forbes.com/advisor/travel-rewards/montreal-convention-luggage/. No!! I was travelling from HEL to DUS via Frankfurt also had the same issue. I have already filed for our 600 compensation per person for our delayed arrival. I want to apply for compensation for what I had to buy while waiting on my bag. I got on the phone and I asked her a simple question that my wife had apparently asked prior, and the ladies response was " I already answered that for your wife", I said ok well can you tell me again, and her response was "ask your wife, because I already told her". Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. A friend has a 20/20 rule: if costs $20 or less, and takes less than 20 minutes to buy, don't sweat packing it. The bags did arrive but I have yet to receive a formal email acknowledging responsibility just we have 30 days . My husbands case arrived one week later, mine 15 days later. Good luck to all traverses every were .John Hanley N Ireland I didn't let in spoil my Cruise. Not impressed. Just never ever put valuables in checked bags. Im going to fly with different Star Alliance airlines and some legs are operated by Lufthansa with its limit 8 kg whereas other Star Alliance airlines have a limit 12 kg.. Bag losses are covered by the Montreal Convention, which is universal. 2. I spent 2 hours in line waiting to file a lost baggage report. Called call center for Lufthansa and it hangs up. When sitting in plane from Frankfurt to LAX pilot apologized for delays and announced it will take another 30 minutes because the problems with loading baggages. We arrived at MAD 2.5 hour, and check in our three suitcases. What was made clear is that Lufthansa could care less about baggage customer service and even less about the US DOT Consent Order. I was at my whits end being on hold on the phone. It is very easy to access this service: by following the link sent to you by email or SMS via the Lufthansa app via the Delayed Baggage Service We recommend that you remain at the airport until your details have been successfully transmitted. Any thought on who can be contacted at Lufthansa? I have sent several mails, sent registered letters, spoke at least 20 times to the customers service of Lufthansa (with operators in Cape Town) but nobody can help me !!!! She gave me the local number for Lufthansa baggage and the number for the courier service. I had a baggage delay on Brussels Airlines when I arrived at Naples, Italy. * I have hiking boots which are too large to fit in carry-on. There is no one to talk to, no one that can do anything. Took a trip Denmark to Rome via Frankfurt. After it arrived in SEA it nearly took another day until it was delivered. Sometimes bags are intentionally left off of flight. We advised the company handling LH baggage of our Viking itinerary on the ship. All my clothes, my childrens clothes, gifts and souvenirs from Germany are in that bag. Dread my phone bill now. I did not get notified on arrival and reported claim of missing bag to Swissport. But it gets processed within 2 weeksmaybe a tad longer now with all the July 4 weekend disasters. At some airports there are literally 1000s of bags. However, Im not feeling the love from AA these days. We were misconnected from SAS Copenhagen to Rome on 2 Jun. We had an OVERNIGHT CONNECTION in Frankfurt for our July 2nd LAX flight but obviously 12 hours was not sufficient to get our bags on the LAX flight. I dont feel so alone now. They deserve to be punished and fired!!! Also, once I arrive at the airport, it starts tracking again. I realize that the courier's specific actions are somewhat out of their control, but they do have a choice of companies and they clearly chose based on cost and not performance. My luggage arrived on the Air Canada flight May 21st as expected, Milan Airport Handling turned it over to ONC Express delivery service on May 22nd, and it was never delivered to me during my stay in Italy. Nobody from the airline is just going to magically find your bag without you taking steps to make it happen. Woman Says Lufthansa Lost Her Luggage Twice on One Trip and - Insider On my return to Heathrow was horrendous and extremely stressful as arrived 9.30am and it wasn't until 8hours later that my lost baggage was retrieved. I traveled to Europe with my wife and son in July 2022 only to find our bags not delivered to the final destination which was Budapest. Customer service has made every promise and kept none of them. In that case you're going to have to comply with the carry on rules of each of the airlines on their flights (both weight and size). Please ensure your name, address, flight information and bag type details are correct. The luggage was never delivered to us and Austrian Airline ruined our vacation. So we went to claim it at lost and found department. Adding insult to jury, LH actually made me check in carryon to then leave behind (1 of 8 pieces). Make your email short and sweet about your flight cancelation and by EU law you would like your reimbursement. For the first time in years, we had a delayed baggage situation on a recent Lufthansa flight. ?? I have mine outside the bag (in a metal locking combination holder) attached to one of the handles). My luggage went missing in Frankfurt on 26th June 2022 and to date 14th July 22 it is still considered delayed! One of the world's largest and most prestigious airlines, widely known for its premium services. Such issues just overall kill and mess up the vacation mindset for travel to Europe. Our baggage didn`t make it in Munich what really wasn`t a surprise because we had to run from one get to the other Lufthansa does not respond to any of the United follow-up requests. I travelled Los Angeles to Rome with a connection in Frankfurt. My return flight from Tallinn to London was via Frankfurt and when I narrated my story to the LH gate agent, she was extremely empathetic and called multiple numbers to find the status of my bag. At the airpor, there were airport employees of Lufthansa sitting in a group having good time on their work hours and could not give a dam. Constantly call the number till the bags are delivered. No food available on any flights, just a tiny square of chocolate and a small bottle of water. Lufthansa rebooked us for the next day Frankfurt to Heathrow then onto Denver. I'm in Naples without my suitcase. Couldn't file insurance claim for my $412 in purchases until I had a denial from LH. Today is October 7th, 2022. Book flights with a MCT of at least 2 hours. Our baggage was delayed twice, once in EK 16' summer on Y, once in WY 18" summer on J. Took Air Canada 10 days to send the luggage to me via Fedex! For readers of this blog coming to Europe over the next six weeks - change your plans if you can. * I have interesting plans for a long layover and it's not clear that the airport has left luggage. Unfortunately till date, no response. Share your story below! Been doing this for years. I just had my bag delayed by Lufthansa by 6 days. Alicia from Mississippi! My husbands case arrived one week later, mine 15 days later. It will tell you where you luggage is in real time. My wife is still waiting. It's just over 1h on the direct train from the airport to Dusseldorf centre. Frequently visited pages Frequently visited pages. We received a confirmation mail apiece, but nothing else. How Much Can I Claim in Compensation for my Lost Luggage? Here are my thoughts on traveling via Europe with checked in bags: 1. Notified that one bag was delayed in Frankfurt about an hour after arriving in Edinburgh. Here are some reasons I have checked bags: * I have my full-size CPAP machine with me and don't want to unpack it at security. The winner for the third year in a row? 1200 Euro. My niece arrived from Frankfurt to Newark New Jersey on July 1st and today is July 6th. Delayed luggage became never received luggage. Our bags sat in Los Angeles for over 24 hours before finally making it to our destination on Sunday just a couple hours before our cruise was set to leave. By phone, there is no answer. Icalled them today they said they found my bag in Frankfurt they are just waiting for a confirmation which is not true I am 100% sure that it got lost in london and not Frankfurt because it was scanned in london but where is it now?? This was worst and the first claim I filed. At the very last minute, Lufthansa made us check our carry-on luggage. Shoes that you don't mind wearing day after day is also necessary. Meanwhile, regional airline Envoy Air was most likely to lose or mishandle a bag. I like the fact that Delta keeps me up to date on bag location, and find that I can actually track when it makes it on the airplane before the doors close. From your Flew from Lax to Frankfurt and my connection to Berlin was cancelled so I took the train. This was a non-stop flight and there were no tight connections (or any connections at all). We are flying this weekend Lufthansa airlines :Munich to Singapore. I also kept all my receipts from the clothes I had to purchase. What a surprise! Thankfully, the numbers are low, but it does happen. I traveled to Berlin on September 1st with my kids and seven suitcases. Very frustrating and distressing for us and many others . i am a seaman, lh lost my baggage, and i am on the ship without private clothes, computer, tools for my job, uniform and a lot of private things, after 6 days i dont have any real reply, only we dont now were is yout baggage. They are very polite and over the course of the last 20 days have sent nine (9) emails to the airport staff with request for a status update. When I submitted my claim and receipts to the airline, they referred me to their website that lists how much they reimburse per passenger, which varies by cabin. Were working to support our habit. No one ever contacted me about delivery. We had checked 6 pieces of luggage-one small bag for each person in the family and 2 car seats. At the 7th day w/o my luggage (and lots of expenses to cover not having my things) I told Lufthansa to simply get it home to the Chicago O'hare airport. He said most airlines consider a bag lost between 5-14 days after the flight. We were asked to fill relevant information and the following day 15th September we received emails notifying us that our bags had been found and that they will be delivered to the address we provided ( it was 4 of us) on the 21 st September my family members received their bags, mine up to now I still havent received it. The AA Baggage Tracker hasnt been widely publicized, but American Airlines spokeswomen Laura Nedbal is quoted in media stories saying, Its [the American Airlines Track My Bag feature] something our customers have been asking for a really long time, and were excited to make this available to them.. Its clear and states airlines legally have to cover you expenses for toiletries and clothing in accordance with the convention. Please, we need to sue Lufthansa. Italian customs then held one of the bags for inspection. When I was done, the line stretched all the way down the terminal. My bag had been We went from LAX to Athen via Munich Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. We were re-accomodated on LH connection in FRA To Rome. For example, Swiss only says "send your claim to customer service" and provides their reservation desk phone numbers. Lufthansa customer service didnt respond to any of my messages (phone, email, Twitter) so that was great. I let United and Lufthansa know this. My baggage is still missing after 7 days, Lufthansa have made no effort to contact me. Delayed or damaged baggage | Lufthansa do you ? I was in Doha last month and was surprised given the intense sunlight and the heat how limited the selection of sunscreen was and how expensive. However, if the bag is truly lost, your chances of finding lost luggage after 30 days are cut in half. We arrived to LAX from Frankfurt on Lufthansa July 2nd. During my experience, nearly every American Airlines employee I encountered was a caring professional. Here are a few other statistics that might interest travelers over the holiday: 81% of. ; so when Ford checks his bag, Ill check my carry-on too, because its just easier, An email confirming that our bags had arrived, An email stating that our bags had been rebooked on another flight yet again, Initially we thought our bags would arrive three hours after our initial flight; most credit card protection for delayed bags kicks in after six hours, It was after 6PM when we realized our bags wouldnt arrive until later, and at that point most shops were closing anyway, Even if we were due anything, who knows how many months it would have been before Lufthansa customer service actually responded and handled our case; Im still waiting to hear from Eurowings Discover about EU261 from our flight several months ago. Filed a claim with United at the airport. We are returning to Europe in October and I do not know what we will do about our 4 bags which need to be either checked in with Lufthansa or shipped out beforehand with a reliable luggage delivery service. In most cases, you won't hear anything after that for a pretty long time. It took five days for 3/4 of my bags to arrive. How Can I Claim Lost Baggage at Lufthansa? | All Getaways Me too. All were delayed a minimum of three weeks. I spent over 3 hours on hold from Europe with AA baggage racking up some pretty serious phone charges (which were not reimbursed). We had to wait until 3.30 pm for We had a bad experience on our flight to Australia. Less than an hour to connect at Frankfurt, with a mile to walk to the departure gate. I keep asking for someone to talk to at the airport and no one will give me one. Agreed! Maybe we all will soon. The European Union has fantastic consumer protections for air travel in the form of EU261. I was informed that our bags had been rebooked on another flight, there was nothing they could do, and there was no one to talk to. United Airlines, Spirit Airlines, Delta Air Lines, and Southwest Airlines lost or mishandled between three and four bags of every 1,000 checked pieces. Even on low cost carriers this qualifies as a free carry-on. I went to Heathrow airport and they said the bag the replacement purchase hasn't been paid, it's only 400 EUR. Now take into account weather, late crews, the ever-vague mechanical problems, and air traffic delays and youre basically screwed. Till date my bags are not located. Mine was not. They are not proactive. Make sure you have a luggage tag on the outside of your bag. Instead of getting an update from Lufthansa or the airport, I received a call from a lady in I called the courier that day and asked what the cause of the delay might be. It is now 18 days later, I am back in the United States and when I did speak to a human on the phone (after a two hour wait) they said my bags were back in the US and would be delivered directly to my home (although this was a couple days ago and still no bags). Good luck. American is part of the Oneworld Airline Alliance, which sadly has poor coverage in Europe. Further, United disavows any liability, and two calls to LH get the complete and unintelligible run around. Actually getting paid for your lost or delayed luggage reimbursement is another matter with some airlines being very quick and others not. The luggage is still showing as delayed, although accoridng to IATA regulations after 21 calendar days a luggage is considered lost. If you claimed no more than about 300 euros per passenger, the refund will likely be hassle free. -I finally got the courier's number from LH and called. Our family of seven traveled from Barcelona to Frankfurt with a one hour connection from Frankfurt to JFK in NY on 7/25/22. We was already told at the US border in YVR that our Luggage will be on the next flight. Today is Dec. 24th and no luggage, no notices. I was able to call &(after long waits) speak to an actual person at delta about my bag every day. But I wasted an immense amount of time. The delivery company said they will take the luggage back to the airport and hand it over to Lufthansa that same day. You really do have to advocate for yourself in situations where bags are delayed, and I imagine thatll only get worse as the summer progresses. Got email notification that bag did not make the Toronto flight. The first leg was delayed by over 3.5 hours and our bags did not make it to our connecting flight from Frankfurt to Chicago. We know our bags are still in Frankfurt. BTW, we're seniors, not kids. We only recently learned the pro trick of using a concierge service to save time (for details, review the section at the beginning of the article). Can they do anything? Ive been already 1 month without my baggage and zero help. Ben, I am still waiting on your experience claiming your EU261. Lufthansa didn't load a single bag onto the flight from Frankfurt to Budapest, and they never delivered my bag to me during the trip. Very poor service. Despite being the custodian of your bag, the airline apparently is not responsible for informing you the status or even attempting to locate the bags for the first 5 days after the delay / loss (at least that's what Swiss did). There is no information of contact number. First, they called that the bags would be delivered to the hotel on June 11th (we arrived on June 9, 2022).
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